Where do you ship to?
Hole Hearted ships worldwide.
How long does delivery take?
UK delivery can take up to 3-5 days from when the order is placed (this includes up to 3 day for order processing), however I aim to get orders sent out within 24 hours where possible.
All stock is stored at the studio I pierce at Wednesday-Saturday. This means orders placed Saturday-Tuesday will not be dispatched until Wednesday. All UK orders are dispatched first class to make up for this delay (whether affected by it or not) unless otherwise specified/requested.
I aim to dispatch orders placed Wednesday-Saturday the same day, however depending on the time this may not always mean next day delivery (which is why I only offer standard and not next day). If your order is urgent please email support[@]holeheartedldn[dot]com or put it in your order notes and I will do my best to accommodate, however this cannot be guaranteed.
Delivery outside the UK usually takes 7-10 days, but can take longer.
Do you offer returns/refunds/exchanges?
Due to the nature of the business, we are unable to offer returns, refunds or exchanges on body jewellery unless the item is faulty, in which case we will exchange it for you.
Rings can be exchanged for a different size, but return postage will not be paid. Please email support[a]holeheartedldn[.]com to initiate an exchange.
Custom back orders (where you have selected options (such as length, colour etc.) cannot be refunded. Once you have placed your custom order, the piece is ordered in. This process cannot be reversed. If wait time is extended for any reason, you will be informed straight away.
What size do I need?
For body jewellery: If you don’t know your size, drop Hole Hearted a tweet @HoleHeartedLDN or an email support[@]holeheartedldn[dot]com
For rings: Please see this international ring size conversion chart.
Do you have an affiliate program?
Yes, we do! Sign up here.
Any other questions?
Send an email to support[@]holeheartedldn[dot]com