Due to the nature of the business, I am unable to offer returns, refunds or exchanges on body jewellery unless the item is faulty, in which case I will exchange it for you. If you have an issue with your order please email support[@]holeheartedldn[.]com and I will do my best to help.
Rings (for fingers) can be exchanged for a different size, but return postage will not be paid. Please email support[@]holeheartedldn[.]com to initiate an exchange.
In some circumstances orders can be cancelled before they’re dispatched, however this is not always possible as many orders are shipped as and when they’re placed. If you would like to cancel your order, please email support[@]holeheartedldn[.]com ASAP.
Custom Orders (Including backorders and anodised orders)
Custom/back orders cannot be cancelled or refunded. Anodised orders cannot be cancelled or changed.
All deposits placed are non-refundable, but in some cases they may be transferable to other items or redeemed as store credit.
Deposits on regular orders (held as regular stock and not custom ordered in any way) are non-refundable, but can be transferred to other items or redeemed as store credit.
Deposits placed on custom/back orders cannot be refunded.
Your order will not be shipped until full payment has been made.
The full balance of your order must be paid within 3 months or both the deposit and jewellery will be forfeited.