Refund Policy

Due to the nature of the business, we are unable to offer returns, refunds or exchanges on body jewellery unless the item is faulty, in which case we will exchange it for you or issue a refund if this is not possible. Orders may be able to be cancelled or altered if it’s not yet been dispatched, but this may not always be possible and is not possible with anodised and custom orders. If you have an issue with your order please emailsupport[@]holeheartedldn[.]com and I will do my best to help.

Rings can be exchanged for a different size, but return postage will not be paid. Please email support[@]holeheartedldn[.]com to initiate an exchange.

Custom back orders (where you have selected options (such as length, colour etc.) cannot be refunded. Once you have placed your custom order, the piece is ordered in. This process cannot be reversed. If wait time is extended for any reason, you will be informed straight away.